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SITXCCS006 Provide service to customers RTO Resources
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SITXCCS007 Enhance customer service experiences RTO Resources
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SITXCCS008 Develop and manage quality customer service practices – RTO Resources
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SITXCCS016 Develop and manage quality customer service practices RTO Resources with e-Learning Materials
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SITXCOM002 Show social and cultural sensitivity RTO Resources
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SITXCOM005 Manage conflict RTO Resources
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SITXCOM008 Provide a briefing or scripted commentary RTO Resources with e-Learning Materials
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SITXCRI001 Respond to a customer in crisis RTO Resources
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SITXEBS001 Use social media in a business RTO Resources
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SITXEBS003 Build and launch a small business website RTO Resources
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