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eSkilled RTO Resources and E-Learning

Compliant Learning Resources Terms and Conditions of Sale

Important information and terms of sale for Compliant Learning Resources training resources.

Compliant Learning Resources Inclusions

A standard complete unit or subject (including a cluster of units) from Compliant Learning Resources typically includes:
  • Learner Guide – with learning content for your students to study
  • Assessment Workbooks – summative assessment tasks for your students to complete
  • Assessor Guide – trainer version of the assessment workbook with benchmarks and additional instructions and tools for assessors
  • Mapping Document – detailed mapping of assessments against the unit requirements
Select packages will also include:
  • Vocational Skills Workbook
  • Vocational Placement
  • Coordination Kit
  • Simulated Business Access

Compliant Learning Resources' Terms of Sale

  • Materials are supplied on a “One-Off” Upfront Payment model.
  • You are free to train Unlimited Students within your own RTO with No Ongoing Fees.
  • Compliant Learning Resources guarantees to provide audit rectification assistance if you experience problems with your CLR assessment resources at audit.
  • Unlimited student access to the relevant virtual workplace sites is included with your materials (one login works for all your trainers and students across all sites).
  • Learner Guides, Assessment Workbooks, Assessor Guides and Mapping Documents are supplied in unlocked Word format. You may modify, brand and contextualise these resources.
  • Training materials may be printed, uploaded to your own LMS or distributed to students in digital using secure methods.
  • Improvements and enhancements made to training resources within the qualification release will be made available to existing clients at no charge.
  • New releases of the qualification or unit will be made available for an upgrade fee.
  • Resources are delivered in digital format via a secure download link for easy use and distribution. Please allow 3-5 business days for delivery.
  • It is the responsibility of the RTO to ensure the training materials are contextualised, and align with their Training and Assessment Strategy and all other compliance documents.
  • It is the responsibility of the RTO to ensure their unit selection meets qualification or skillset packaging rules.
  • We strongly recommend validating and contextualising any training resources purchased from any training resource provider prior to audit.
  • eSkilled cannot refund or exchange materials for a change of mind once they have been delivered.

Delivery Timeframes

  • Once order is confirmed, we will generate an invoice for the training resources requested.
  • Once payment is made, it may take up to 1-2 business day for funds to clear to our account and finance to verify receipt of payment.
  • When payment is confirmed we will confirm any remaining details required before delivery.
  • Within 1-2 business day, we’ll send you a copy of the license agreement to sign and return to us.
  • Once all required information and the signed license agreement has been received, we’ll process the order and typically deliver materials within 1-3 business days.
  • Your materials will be delivered in digital format via a secure document delivery service (Dropbox, Sharepoint or similar application)

Please note that we work on a ‘first-come, first-served’ basis to be fair to all our clients. Orders go into the delivery queue once payment and licensing have been finalized and all required information received. Delays to those steps may result in your order taking longer to be processed and delivered

Important Information About Compliant's Rectification Assistance Guarantee

  • If you would like to claim Compliant’s rectification assistance guarantee on official regulatory audits, please notify CLR in writing at least 7 days before your audit at support@compliantlearningresources.com.au.
  • If you have difficulty with an audit, and this difficulty relates specifically to the assessment tool, call 1300 885 484 or email support@compliantlearningresources.com.au immediately. In many cases, CLR can help you explain how to apply the tool and demonstrate compliance at audit.
  • If your auditor still isn’t satisfied and reports a non-compliance with your audit report, provide Compliant Learning Resources with a copy of your official audit report where it relates to our assessment tool. We will assist with rectifications to the assessment tool and provide a copy of the updated tool at no cost to you. Please note, we require a minimum of 20 business days’ notice to resource and complete updates to assessment tools.
  • If you need us to provide updated assessment tools in time to meet your rectification report submission deadline, please contact us immediately after receiving your audit report so we have adequate time to complete any changes required.

Note: As of 1st July 2018, in certain kinds of audits ASQA no longer offers an opportunity for rectification if non-compliances are identified at audit. Where there is no rectification opportunity, Compliant Learning Resources cannot offer the audit rectification assistance guarantee in any situation where there is no opportunity to complete rectifications after the audit. This affects initial RTO registration audits and may affect other types of audits.

Read the full licence agreement here.
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